Remote | Full-Time | Davao City-Based

Logistics Summary

• Salary: ₱20,000 PHP per month.

• Hours: Full-Time (8-hour shift, Monday to Friday).

• Schedule: Night Shift | 9:00 PM – 5:00 AM PHT (Aligned with global business hours).

• Location Restriction: Remote, but candidates must be currently based in Davao City for strategic alignment and occasional onsite team cadences in our office in Matina, Davao City.

About CoWorq

At CoWorq, we don't just fill seats—we build the ultimate remote workforce. We match fast-growing global businesses with elite, high-performing virtual talent. We pride ourselves on operational excellence, transparent communication, and creating a community where both our clients and our remote professionals can thrive together.

The Role: General Admin & Customer Service Assistant

We are looking for a highly organized, responsive, and client-focused General Admin & Customer Service Assistant to serve as a vital support engine for our internal operations. In this role, you will work directly alongside our Account Managers and leadership team to keep our daily business rhythms running flawlessly.

This position is a hybrid of operational administration and high-touch support. You will be a key point of contact helping resolve internal team and client inquiries, ensuring that every communication reflects CoWorq's premium service standards. If you love multitasking, organizing workflows, and solving problems before they escalate, you will thrive in this role.

Core Responsibilities

1. Communications & Support Gatekeeper

• Inbox & Ticket Management: Own the triage of shared team email accounts, responding to inquiries efficiently and routing urgent matters to the correct internal stakeholders.

• Client & Talent Care: Act as a dependable support resource for our active clients and Virtual Assistant community, tracking their concerns and guiding them toward quick, helpful solutions.

• Account Management Support: Partner closely with our Account Managers to handle customer service follow-ups, ensuring our partnerships remain healthy and highly collaborative.

2. Daily Administrative & Executive Operations

• Task Execution: Handle general administrative, operational, and executive tasks as assigned by the leadership team to maximize organizational productivity.

• Data & File Maintenance: Keep internal tracking systems, CRM records, and documentation up to date with extreme accuracy.

• Meeting Preparation: Assist the team in organizing schedules, preparing basic daily reports, and logging action items from operational syncs.

What We Are Looking For (Non-Negotiables)

• Experience Level: Open to Fresh Graduates! We welcome motivated, fast-learning recent graduates who are eager to kickstart their career in the remote workforce ecosystem. Alternatively, at least 1 of experience in an administrative support or customer service role is a plus.

• Strong English Communication: Confident verbal and professional written English skills. You must be able to draft clear, polite, and grammatically correct emails to international clients and team members alike.

• The "Organized" Mindset: You are naturally detail-oriented, comfortable handling multiple small tasks simultaneously, and never let important requests drop.

• Night Shift Reliability: Fully committed to a permanent 9:00 PM – 5:00 AM PHT schedule, with a secure, stable home office setup (reliable power and backup internet are essential).

Why Join CoWorq?

You will be joining a forward-thinking company that values community, professional growth, and high-quality execution. This is your opportunity to embed yourself in a scaling agency, receive hands-on experience, and play a direct role in maintaining an exceptional ecosystem for our team and clients.