What to Expect

• Salary: $400 USD per month base salary.

• Hours: Full-Time (40 hours per week).

• Format: Remote, high-alignment sales support role.

• Focus: System maintenance, copy management, lead response, and pipeline support.

About the Role
This is a back-office role. You're the person keeping everything running behind the scenes so the Sales Manager can spend her time on strategy and closing warm partnerships instead of admin and busywork.

You'll work alongside the Client Experience & Lead Development Specialist (who owns all client-facing touchpoints once the Sales Manager has interviewed a prospect), keeping her admin load light, her records accurate, and her campaigns fresh.

What You'll Do

• Support Expansion Sequences: Assist in executing automated triggers that offer existing clients relevant upgrades (e.g., account add-ons after 90 days or scaling up hires when usage maxes out).

• Support Reactivation Sequences: Help manage segmented outreach drips that re-engage leads from our historical pipeline, including past discovery calls, social engagers, and trial users.

• System Maintenance & Copy Refresh: Monitor ongoing system performance, refresh sequence copy as needed, and flag any broken automations directly to our CRM Automation Specialist for swift technical fixes.

• Affiliate & Partner Records: Manage tracking links and maintain precise payout records for partner initiatives.

• Lead Inbound Management: Take ownership of incoming replies generated by the system—qualifying warm leads and booking them directly onto the Sales Manager's calendar.

• Day-to-Day CRM Upkeep: Keep the CRM clean and reliable, ensuring every active lead's stage and immediate next step are kept fully up to date independently.

What We're Looking For (Required)

• CRM Comfort: Comfortable working inside a CRM platform. (GoHighLevel is a plus, but not required—our dedicated CRM Specialist handles the technical builds, so we are not looking for a GHL expert).

• Process-Oriented & Coachable: You like following, executing, and improving an established system rather than trying to reinvent it.

• Outsourcing Industry Insider: Experience working within an outsourcing agency, BPO, or similar setting. You understand this world from the inside.

• Strong Written English: Excellent written English skills for outreach and sequence copy refreshers.

• Independent Detail Ownership: Highly detail-oriented and comfortable owning day-to-day CRM upkeep independently without daily hand-holding.

Nice to Have

• Hands-on GHL experience (workflows, automations, and email/SMS sequences).

• Experience with lead reactivation or win-back campaigns specifically.

• Familiarity with sales pipeline management and reporting.

• Prior experience supporting a sales team in a service-based or B2B business.